Footsteps

Faq

01

Delivery

48 hours on confirmed payment

Yes but only on special orders.

Once You Place an Order, You Will Receive an Email  Notification With Details of the Order. You Can Check the Status of Your Order by Clicking on the Link Provided in the Email.

02

Payment

Visit our Shop page, choose any product of your choice, select the size, color or material you prefer and add to cart. 

You can view your added products on the View Cart page 

You can pay using:

  • Direct bank transfer 
  • Visa card 
  • Mastercard
  • Cash

Prices are exclusive of VAT

03

Your Order

You can view your order by clicking on the VIEW CART button generated after adding your products to cart.

If you are unhappy with any aspect of our service, please contact us as soon as possible using our Contact Us page and a member of our team will be in touch. 

Yes. Our team will keep InTouch till your order is fully completed.

04

Refunds & Returns

Majority of our products are produced on order therefore we do not refund on any confirmed orders.

For return enquiries, please use our Contact Us forms here. You can also find information about our returns policy in your Owner’s Manual, which would have either been handed to you in store, or emailed to your in our “What happens next” email.

As a customer you have the right to reject a damaged product.